Thousands of appreciation letters received
along years of commitment to achieve ultimate customer satisfaction have permamently
encouraged us to further improve our services. Here below are a few quotes chosen at
random among them.
Appreciated
Appreciations
Jan. 14th 1985
..."Everybody on our part agreed that it was indeed, one of the best trips any
of us had; and this was due in no small part to all the assistance and advice you and your
Agency gave us. Not many travel agencies would have spent so much time and effort with a
group as small as ours, and we just wanted you to know how much we appreciated"..
C.R. /Dhahran K.S.A.
Nov. 13th 1986
..."I would like to extend my appreciation for making our
21th birthday celebration a memorable night"....
B.T. 1st Lt. USMC/USS MISSOURI
April 22nd 1987
..."There are not enough good words to describe the
extraordinary services that Universal arranged on my behalf upon my request to them
regarding the change in my itinerary. I know that you are aware that the hospitality of
the Turkish people is greater by tradition than other European Countries. The services and
hospitality provided by Universal to me was of this tradition, more than just good
business relations"...
H.H. /San Diego, CA U.S.A.
Aug 11th 1988
..."We would like to thank you and your excellent team at Universal for the
professionalism and high quality of services they provided us as well as our 200 clients.
We had great confidence in you, which was gained at our very first contact. Your attention
to detail, suggestions and advice were greatly appreciated... We would like to add a
special thanks to you for the prompt replies we received to our many telexes.."..
J.C.S. Director - Cape Town, South Africa
Oct 13th 1989
..."I am very excited about Turkey as a destination for groups. ... We were also most
impressed with the professionalism of your staff i.e. drivers and tour guides, and know
that our customers will be in good hands.
S.L.M /Business Development Manager, Los Angeles, CA U.S.A
Oct.15th 1990
..."Your help and co-operation certainly made my task considerably easier especially
as it was a large and difficult group. I was most impressed with your organization and
professionalism."...
J.C. /Executive Services Manager - Johannesburg - South Africa
Jul. 12th 1991
..."We would like to place on record our gratitude for the excellent way in which
your Company supported O.I.T. during our recent Quota Club trip to your lovely Country.
The professional manner in which every function was organized and the attention to the
minutest detail did your Country proud."....
R.S /Managing Director Braamfontein - South Africa
Nov.16th 1992
..."The tour that our International Understanding group has just completed was a well
organized and efficiently operated tour... I appreciated the telephone call from Mustafa,
midway in our tour, inquiring of our well being. In all the years our group has been
traveling, it was the first time a tour operator has inquired about us during a
tour."..
C.K./ Tour Director, Boston, MA, U.S.A.
May 15th 1993
..."I was surely well pleased with everything that Universal provided. This is really
quite a compliment, as I am known in the industry for being very particular about
everything and hard to please!...I think that few Americans realize how much Turkey has to
offer as a tourist destination, and after having just a touch, I am hoping to entice them
back for a longer trip."...
A.M.N./ Managing Director Arcadia, CA-U.S.A
Jun. 16th 1994
..."As I told you, every response we had, whether verbal or written spoke highly of
the arrangements that your staff had made. And I owe you a debt of gratitude because I
received a great deal of credit for things that I did not do."...
Rev. L.R.S./The Union Church of Istanbul
Feb. 22nd 1995
..."I was very proud to show my fellow travel agents of my superb services in Turkey
and I am sure the word will spread that we sell not only good prices but very exclusive
and personalized services."...
E.T. /President Miami, FL. U.S.A.
Mar 18th 1996
..."The trip was a great success, the participants were most impressed with the
wonderful service and the organization of the tour.... Thank you for making this a
successful trip and no doubt we will spread the word that Turkey is a fantastic
destination for all travelers all year around."...
D.W. /Groups&Incentives Dept. Johannesburg - R.S.A.
Mar 29th 1997
..."Apart from all the usual items - hotels/meals/sightseeing etc.. it was the way in
which the additional services were handled and your ability to get things done and
implement frequent last minute changes which was most impressive."..
N.C. Regional Manager - Riyadh - K.S.A.
May 14th 1998
..."We had no doubts about the professional ability of Universal to conduct an
operation of that caliber, but I can honestly say that you went beyond my highest
expectation... I am sure that our business to Turkey will improve, and I will keep you
informed on the progress of our new push to promote your Country and our
business."....
S.B. Vice-Pesident Operations Groups&Incentives - N.J.-U.S.
